Frequently asked questions
Let’s get you some help
Some of the questions you might have, and answers you might need.
How can I check my claim status?
You can contact our customer service at +855 87 33 99 82 or +855 78 33 99 88.
If I get into an accident when I'm abroad, will my FWD policy cover me? What should I do?
For your claim submission, remember to obtain 1) the original receipt for your medical treatment abroad and 2) any medical certificate.Our personal accident policy usually covers accidents even if they happen when you are abroad.
If the beneficiary is minor, how should I proceed with a death claim?
The minor’s father, mother, or legal guardian should file the claim.
If the insured has died, does the beneficiary or the guardian of the beneficiary have to pay the life insurance premium when it is due?
No, the beneficiary doesn't have to pay any premiums. Note that we'll deduct any premiums owed or policy debt from any claim amount we pay.
If the insured or premium payer has been totally and permanently disabled or has passed away and FWD has received the claim documents but not completed the claim process, does the insured or the guardian of the beneficiary have to continue paying life insurance premium when they are due?
Yes, the insured or guardian of the beneficiary has to pay the due premiums in order to keep the policy active. When the claim process is completed and any premiums waived, we will refund any premiums as applicable.
How can I obtain a new cheque if my cheque was lost, expired, or I failed to receive it?
You can contact your agent, one of our branch offices, or our customer service at Customer_care@fwd.com / +855 87 33 99 82 or +855 78 33 99 88. Simply inform us of the insured’s name and policy number.
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